Terms & Conditions

Hours:

Mon - Sat 8.00 am - 6.00 pm & Sundays 9.00 am - 12.00 (Noon)

Arrivals & departuresSTRICTLY within these times.
For safety cats and other small animals should arrive in a suitable carrier and dogs leashed.

The kennels will not accept any responsibility for pets until they are safely within their own boarding environment.

Health:

Owners to inform staff , in advance , of any medical condition or injury to ensure that it will be acceptable for boarding.
Owners authorise kennel management to contact their (owners) veterinary practice regarding any existing or fresh medical condition and/or to confirm vaccination details.

All pet(s) should be treated against Worm’s and Flea’s at least two weeks before arrival.

In the event of actual or suspected injury or illness whilst boarding , the services of a qualified veterinary surgeon may be sought.

Owners remain liable for any treatment costs so incurred unless such injury or illness resulted from kennel procedures or negligence and consultation costs , if unfounded , will be paid by the kennels.

Pet(s) with , or suspected of having , any medical condition , infectious disease (including Flea or Worm Infestation) or injury , not previously agreed by the kennels may be refused entry, even on arrival.

Vaccinations:

Dogs/Cats:

Vaccinations - Please check with the kennels for vaccination requirements.


Entry will be refused , even on the day of arrival , to any pet not vaccinated as required.

Rabbits:It is advised that owners have their pets vaccinated.

Original veterinary certificates must be produced for inspection by kennel staff before any pet(s) will be admitted into the kennels.

Rates: March-October as below (Higher ates applicable Nov-Feb to cover heating costs)

A Non-Refundable Deposit is required for all reservations at the time of booking.

Reservations of 4 days or less , or those made within 14 days of the requested arrival date,

must be paid in full at the time of calling

Dogs(Per Dog): Small £ 10.00 / Medium £ 10.50 / Large £ 11.00 / Giant £ 11.50
10% Discount 2 dogs sharing / 15% Discount 3 dogs sharing
Cats(Per Pen): Standard: £ 8.00 (1 Cat) £ 12.00 (2 Cats sharing)
Deluxe: £ 9.00 (1 Cat) £ 14.00 (2 Cats) £ 16.50 (3 Cats)
Rabbits/Guinea Pigs: £ 3.00 each / £ 5.00 (2 sharing)
Other small animals (Rats/Hamsters/Mice etc) £ 3.00 per cage/per day (Own cage to be supplied).

Rates apply from arrival date up to and including departure date , regardless of the actual time of arrival/collection and owners must have settled their account in full before the return of any pet(s). Payment accepted by Debit/Credit Card , Cash or Cheque (or via BACS by prior agreement).
Shared accommodation for dogs solely at the discretion and by prior agreement of Kennel Management.

Cancellation:For bookings where full payment has been taken and less than 14 days notice has been given (By telephone only) , a refund of 50% plus any transport/bathing fees (Less the £25.00 deposit) will be made , within 3 working days of such notification. Deposits are non-refundable for any reason.

Suitable insurance cover is strongly advised to cover cancellation fees.

Abandonment: Any pet not collected within 14 days of the agreed collection date may be re-homed.

Owners remain liable for their boarding fees regardless of such action being taken up to such time as the animal has been successfully re-homed or collected by its owner.